This Agreement governing the terms and conditions of your use of On The Plains Bin Cleaning service is between you (“you” or “Customer”), as an authorized user of such services, and On The Plains Bin Cleaning (The Service).
This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by On The Plains Bin Cleaning (collectively, the “Agreement”), constitutes the entire agreement between On The Plains Bin Cleaning and you regarding the On The Plains Bin Cleaning cleaning service. By using the Service, you confirm your acceptance of and agree to be bound by this Agreement.
SERVICE
On The Plains Bin Cleaning offers the Service at its website https://OnThePlainsBinCleaning.com. The Service is a trash can cleaning service that initiates a recurring subscription by selecting any of the recurring service plans. This subscription renews automatically unless canceled prior to your anniversary date. Monthly plan sign ups are required to complete and pay for 3 services before canceling and quarterly plan sign ups are required to complete and pay for 2 services before canceling. All services must be paid up front before being placed on the schedule.
Billing for our service works similarly to how any other recurring service like garbage pickup, gym memberships, or carwash memberships work. You are charged on the first of the month that you are scheduled to be serviced and will still be charged for a cleaning as long as we bring our truck out to your residence and attempt to clean your bins. Just as a car wash membership will charge you monthly regardless of whether you use it or not, we still burn through time and fuel each time we bring our truck to your residence so we have to be compensated accordingly. We unfortunately cannot offer refunds for controllable circumstances that would limit us from being able to clean your bins and these circumstances include but are not limited to bins not being emptied, bins not being placed curbside, or bins containing hazardous materials (outlined further in the Terms and Conditions). We may allow a one-time courtesy reschedule depending on the circumstances, upcoming routes, availability, time and water constraints but the ability to reschedule is not guaranteed.
If we are unable to service your bins due to the city not picking them up on time, severe weather or natural disasters, or road access being blocked, we will notify you and reschedule your visit at no additional cost.
CUSTOMER RESPONSIBILITIES FOR SMOOTH SERVICE
Communication from On The Plains Bin Cleaning provide email and/or SMS text messages for notifications regarding your service; please ensure that OnThePlainsBinCleaning@gmail.com is whitelisted to ensure that On The Plains Bin Cleaning communication is not sent to your junk email folder.
Day of Service – The trash cans should be at the curbside by 8:00 a.m. If this is not possible they should be visible from the street, and reasonably accessible. Our curbside service hours are provided between 8 a.m. to 7:30 p.m.
Cans must be either empty or allowed up to one bag of trash not to exceed 25 lbs. However, we reserve the right to refuse service if any can has any of the following:
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- More than 1 bag of garbage or any bag that weighs over 25 lbs.
- Loose, unbagged trash, yard clippings, diapers or animal waste.
- Hazardous waste including chemicals, paint, glue, or other adhesives.
- Cooking grease or oils poured directly into the can.
- Building materials like plaster, stucco, or concrete.
RESCHEDULING SERVICE
If your can(s) can not be serviced on the scheduled day, please notify us before 8:00 a.m. the day of service, and we will reschedule your cleaning for the following month. If you do not notify us, we will make an attempt, and if we’re unable to clean, you’ll be notified. There are no refunds after 8:00 a.m. on the day of cleaning service.
If your can(s) can not be serviced on the scheduled day, please notify us before 8:00 a.m. the day of service, and we will reschedule your cleaning for the following month. If you do not notify us, and On The Plains Bin Cleaning dispatches our truck to your home, and can not provide service due to circumstances beyond our control, you will be notified by email why we could not provide service. Due to the cost associated with sending our employee, and vehicle to your home no refund can be provided.
CANCELATION OF SERVICE
Cancelations must be through either email at OnThePlainsBinCleaning@gmail.com or by phone at 334-748-6872. Cancellation notifications must be received prior to 8:00 a.m. on the day of service. There are no refunds after 8:00 a.m. on the day of service.
ON THE PLAINS BIN CLEANING’S RESPONSIBILITIES
If On The Plains Bin Cleaning fails to provide its service on the scheduled day of service for a reason other than the customer failing to meet his/her responsibilities in the paragraphs above, On The Plains Bin Cleaning will compensate the Customer by one of the following methods at its sole discretion.
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- Arranging for the service to be performed on the next possible business day.
- Crediting the customer for the missed service.
MODIFICATIONS TO CUSTOMER AGREEMENT
On The Plains Bin Cleaning may amend this Agreement at any time by (a) posting a revised Customer Agreement at https://OnThePlainsBinCleaning.com and/or (b) mailing or sending information regarding the amendment to the email address provided to On The Plains Bin Cleaning by you.
We welcome all inquiries, questions and comments regarding any changes made to the agreement from our clients. Our goal is to always serve our clients to the best of our ability. Any changes to the agreement would be solely made for the betterment of the service program.
MODIFICATIONS TO SERVICE
On The Plains Bin Cleaning reserves the right to modify our delivery of service for the betterment of our clients and the overall success of the service program.
CHARGES
You agree to pay all charges for your use of the service at the prices in effect for your area of residence at the time of sign-up. All charges will be exclusive of value added sales or other taxes, except as required by law. On The Plains Bin Cleaning reserves the right to change prices or institute new charges for access to or use of the service. Any changes in pricing will be communicated to you by telephone, mail or email. It is your right to continue the service after your term or to discontinue the service at that time. Continued use of the services or non-termination of your On The Plains Bin Cleaning account after changes are communicated to you by telephone, SMS text message, mail or email correspondence constitutes your acceptance of the prices as modified by the posted changes. Payment for your On The Plains Bin Cleaning service is due in accordance with your cycle of payment and must be made by the credit card designated by you. Charges will be billed based upon your agreed payment schedule for the service that you have selected. If payment by credit card to On The Plains Bin Cleaning is not honored or fulfilled by the issuer of your credit or debit card (or its agent or affiliate), you agree to pay all amounts due upon demand by On The Plains Bin Cleaning. Each time you use the service you agree, and reaffirm that On The Plains Bin Cleaning is authorized to charge your designated card. Your card issuer’s agreement governs your use of your designated card in connection with On The Plains Bin Cleaning, and you must refer to that agreement with respect to your rights and liabilities as a cardholder. If you subscribed for the services pursuant to a special offer granting a pre-paid discount for a fixed number of months, your pre-paid fees are payable in advance and are non-refundable except for a proven relocation. You must promptly notify On The Plains Bin Cleaning of changes to: (a) the account number or expiration date of your designated credit or debit card; (b) your billing address (for the designated credit or debit card); and promptly notify On The Plains Bin Cleaning if your card is canceled (e.g., for loss or theft). Your service is a recurring charge, based upon your service schedule to the authorized credit card. You may opt out of future recurring charges at any time, as long as notice is received before the next billing date of your most recent sign-up by canceling via email at: OnThePlainsBinCleaning@gmail.com Note: If you cancel a recurring service within 30 days after the first cleaning, you authorize On The Plains Bin Cleaning to charge the credit card on file for the difference between the recurring service price selected and the published Yearly service price. On The Plains Bin Cleaning reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously made to On The Plains Bin Cleaning when On The Plains Bin Cleaning believes you are liable for the charges. Such rights are in addition to, and not in lieu of, any other legal rights or remedies available to On The Plains Bin Cleaning.
MISCELLANEOUS
The failure of either party to enforce its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights. If any part, term or provision of this Agreement is held to be illegal or unenforceable neither the validity nor enforceability of the remainder of this Agreement shall be affected.
Neither Party shall assign or transfer all or any part of its rights under this Agreement without the consent of the other Party. This Agreement constitutes the entire understanding between the Parties relating to the subject matter hereof unless any representation or warranty made about this Agreement was made fraudulently supersedes all prior representations, writings, negotiations or understandings with respect hereto.
Neither Party shall be liable for failure to perform or delay in performing any obligation under this Agreement if the failure or delay is caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, civil commotion or industrial dispute. If such delay or failure continues for at least 30 days, the Party not affected by such delay or failure shall be entitled to terminate this Agreement by notice in writing to the other.
By agreeing to our Terms and Conditions, you also allow On The Plains Bin Cleaning to take before and after pictures to be used on social media and in select advertising campaigns. Street signs, house numbers, license plates, and any other personally identifiable information will not be made public. To opt out of allowing us to use your pictures, please reach out to us via phone or email.